Complete FAQ
fb74's Frequently Asked Questions
Find answers to all your questions about deposits, withdrawals, KYC verification, VIP cashback, and cricket betting — all in one place.
Every day, thousands of Bangladeshi players come to fb74 with various questions — from opening an account to the withdrawal process, understanding VIP benefits, how to complete KYC, and even details about cricket betting markets. On this page we have compiled clear and detailed answers to all those common questions. Browse the sections below to quickly find the information you need.
Help Centre
Detailed answers to all your questions
Deposits
The minimum deposit amount for each payment method at fb74 is ৳300. Whether you deposit via bKash, Nagad, Rocket, or Upay, this limit remains the same. So you can easily start playing with a small amount. If you send less than this, the transaction will not go through, so make sure to verify the amount before depositing.
fb74 itself does not impose any additional service charge on deposits. However, your mobile banking app (bKash or Nagad) may apply a small charge on send money or payment transactions according to its own policy — that is governed by the respective app's own rules. So it is a good idea to check your wallet app's charge structure before making a deposit.
First, log in to your fb74 account and go to the deposit page. Select Nagad as the payment method and enter the deposit amount. From your Nagad app, send money to the Nagad number provided by the site. Once the transaction is complete, enter the transaction ID in fb74's deposit form and submit. Your fb74 balance will usually be updated within a few minutes.
fb74 currently supports four mobile wallets: bKash, Nagad, Rocket, and Upay. These are the most popular mobile banking services in Bangladesh, so depositing money is easy from any smartphone. Rocket is essentially the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is the same for every method — ৳300.
Cricket & Sports Betting
Yes, in most cases you will. If a match is cancelled or declared a no-result without an official result due to rain, bad light, or any other reason, all pre-match bets on that match are generally voided and the full stake is returned to your account. However, different rules may apply for in-play bets — see the full terms and conditions page for details.
fb74 offers many types of cricket markets. The most popular ones are — match winner (which team will win), toss winner, innings run total (how many runs will be scored in the first innings), method of first wicket, top run scorer, and over/under run markets. These markets are especially active in T20 and one-day formats.
Yes, fb74 offers live in-play betting. You can place bets at any over or at any moment while a match is in progress. Since live betting odds change quickly, decisions need to be made fast. This is especially suited for experienced bettors. Live betting is fully functional from a mobile browser as well.
Reading decimal odds is quite straightforward. Say a team's odds are 2.50. This means if you bet ৳100 and win, you will receive a total return of ৳250 (that is, your original stake of ৳100 plus a profit of ৳150). The formula is: total return = stake × odds. The higher the odds, the lower the chance of winning but the larger the reward.
Identity Verification (KYC)
fb74 generally asks you to complete KYC before your first withdrawal or to verify the security of your account. Verification may also be requested if any unusual activity or a large transaction is detected. Completing verification in advance means there is no delay at the time of withdrawal.
If your KYC application is rejected, first find out the reason for the rejection from the support team. Rejection typically happens when an image is unclear, a document has expired, or the name does not match. Once you know the reason, reapply with clear and up-to-date images. Direct help is available via live chat.
Yes, this is very important. The name you have registered on your fb74 account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, withdrawals may be blocked and there will be problems with KYC verification. So make sure to enter the correct name at the time of registration.
The most commonly used and accepted document for identity verification at fb74 is the National Identity Card (NID). A valid passport and driving licence are also accepted. Clear photos or scans of both sides of the document must be submitted. Make sure the document's information is legible and that it has not expired.
VIP & Cashback
fb74's VIP program includes weekly cashback rewards, priority customer support, and exclusive promotional offers. The higher your VIP level, the higher the cashback rate. VIP members also get early access to new games and features. This is a special rewards system from fb74 for regular players.
fb74 has three VIP levels. The first level is Bronze — it offers up to 0.3% weekly cashback. The second level is Silver — it offers up to 0.7% weekly cashback. The third and highest level is Gold — it offers up to 1.0% weekly cashback. At every level, cashback is added directly to your account.
VIP levels increase through regular play and consistent activity. The more regularly you play and the more activity you carry out on your account, the greater the chance of being promoted from Bronze to Silver and from Silver to Gold. Contact the support team for details on the specific conditions for each level change.
Each week, cashback is calculated at a set rate on your net losses. Bronze level receives up to 0.3%, Silver up to 0.7%, and Gold up to 1.0% cashback. At the end of the week, the earned cashback is automatically credited to your fb74 account and can be used for further play or withdrawal.
Withdrawal Questions
The minimum withdrawal amount from fb74 is ৳800. Withdrawal requests below this amount are not accepted. So check that your balance is sufficient before making a withdrawal. The minimum limit is the same for all payment methods — it applies to bKash, Nagad, Rocket, and Upay alike.
At fb74, withdrawal requests generally take between 10 and 45 minutes to process. This is among the fastest withdrawal times of online casino platforms in Bangladesh. However, during periods of high traffic or if a KYC verification is pending, it may occasionally take a little longer.
No, fb74 only permits withdrawals to a mobile wallet registered in your own name. Sending money to a bKash, Nagad, Rocket, or Upay number registered in someone else's name is not possible, and such requests are automatically cancelled. This is an essential rule for security that ensures the protection of your funds.
A withdrawal showing as "pending" means your request is being processed. It is usually resolved within 10–45 minutes. If it remains pending for more than 45 minutes, contact live chat and provide the transaction ID or reference number. The support team will quickly verify and resolve the issue.
You can withdraw your original deposit amount before the wagering requirement is met, but you cannot withdraw winnings earned from the bonus. For example, a ৳2,000 bonus requires a total wagering of ৳50,000 (25 times the bonus amount). Bonus winnings only become withdrawable once the wagering requirement is fulfilled.
Have more questions?
Our support team is with you seven days a week, twenty-four hours a day. Get help in Bengali or English — whichever you prefer.
Live Chat Support
Visit the site and click the chat button at the bottom — talk directly in Bengali. Available 24/7.
Email Support
Send any detailed inquiry to: [email protected] — you will receive a response in both Bengali and English.